FAQ

The Ins And Outs of How We Do Business

Cancellation Policy

Due to many last minute canceled appointments Eco Echo Ltd. will now be charging 1/2 of the total cost for the service(s) scheduled. If a client doesn’t call and cancel their appointment in advance of 24 hours the 1/2 of the total cost for the service(s) scheduled fee will be assessed. Every time a client calls a few hours before their appointment or just turns us away not only does the business lose revenue but our cleaners lose hours they count on. Thank you for your cooperation.

Satisfaction Guarantee

Eco Echo guarantees 100% Customer Satisfaction. Our customized approach with every customer makes us one of the best cleaning services in Norfolk. When you call us for a job, no matter how big or small, we take the time to speak with you and understand exactly what need. This allows us to tailor our cleaning services to suit your needs so we can go above and beyond your expectations.