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The Ins And Outs of How We Do Business

  • How soon must I cancel my appoinment?
    You must cancel your appointment within 24 hours of your scheduled appointment date and time.
  • Do I need to provide any of the cleaning products/materials or equiptment?
    No. Not unless you have some specific products or equipment you want us to use.
  • Do you clean owens?
    Yes, we do
  • If I do not cancel my appointment within 24 hours will there be a charge?
    Yes there will be a fee of 1/2 of the total cost for the service(s) scheduled.
  • Can I trust your company?
    EcoEcho Ltd. is insured and bonded. We have commercial liability insurance, bonding insurance, workman’s compensation, and disability insurance. All employees are thoroughly screened; background checks are performed, and employees are individually trained.
  • Can I leave the cleaners alone or do I have to be there?
    Yes, the cleaners can be left on the premises alone, but it is entirely up to you. Please bear in mind that when you are home the cleaner might be slowed down due to needing to accommodate your presence in relation to their cleaning. For example, if it is time to vacuum and you are on a call, they will be delayed until you are off the call.
  • How do I let the cleaners in?
    Most of our recurring clients provide a set of keys for entry. The keys are coded and tagged. If there isn’t a doorman, strategies will be discussed privately with clients, for their protection.
  • Will the same cleaners come to my house and how many?
    We make every effort to maintain the same individuals or team in your home, if that is your preference. We have two cleaners who know the home so you will always have someone who is familiar with your likes and dislikes.
  • What if something gets damaged or broken?
    We train employees to report any damage immediately to the client (if at home), and a supervisor. Accidents do happen. In the absence of the client, a note will be left explaining the accident. We will take care of the damaged or broken item as soon as possible.
  • What should I do before the cleaners come?
    We ask that you clear away clutter as much as possible (unless you have made an organizing appointment) in order to maximize your cleaning and not be billed extra time. Please put away paraphernalia, drugs, and personal items.
  • Is it ok that I have pets?
    Yes, we are a pet friendly company. If your pet is afraid of the vacuum or nips at our cleaners’ ankles we recommend a kennel/cage or a safe area until we are done. Although we cannot change the kitty litter if we know you are away from home and notice the bowls empty we will fill them with water (just in case the pet sitter forgot to come that day).
  • Should I tip?
    We do not require tips, but tips are naturally greatly appreciated.

Cancellation Policy

Due to many last minute canceled appointments Eco Echo Ltd. will now be charging 1/2 of the total cost for the service(s) scheduled. If a client doesn’t call and cancel their appointment in advance of 24 hours the 1/2 of the total cost for the service(s) scheduled fee will be assessed. Every time a client calls a few hours before their appointment or just turns us away not only does the business lose revenue but our cleaners lose hours they count on. Thank you for your cooperation.

Satisfaction Guarantee

Eco Echo guarantees 100% Customer Satisfaction. Our customized approach with every customer makes us one of the best cleaning services in Norfolk. When you call us for a job, no matter how big or small, we take the time to speak with you and understand exactly what need. This allows us to tailor our cleaning services to suit your needs so we can go above and beyond your expectations.

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